Insights from the Higher Ed Experts

BY Anthony Campisi | April 17th, 2019

Conversion Challenges: Do you have the right people in your funnel?

Let’s examine your leads, prospects and future students.

Top of the Funnel = Leads

Depending on who you talk to — marketing, admissions, administrators, faculty — these may be the most important people in your funnel and the ones that deserve the highest dollar investment. If your leads are qualified, engaged and ripe for the opportunity at hand (your degree program), they will be much more likely to turn into prospects and seated students. Sounds obvious, right? Then why are there so many temptations to shortcut the lead generation process?

If you’ve ever purchased a list and then watched your email campaign bounce rates triple, or tried to “cast a wide net” with a digital advertising deal that seemed too good to be true, you’ve fallen prey to marketing advice that leaves you with fewer dollars and lots of time wasted. A laser-focused digital strategy that utilizes multiple platforms, compelling ad creative and targeted media may seem insurmountable with your time and budget constraints, but in the long run it can pay off. In fact, 500 quality leads will serve you better than 10,000 expired email addresses you’ve obtained with antiquated mass marketing tactics. And you’ll see the fruits of your labor as your leads convert into the middle of the funnel.

Middle of the Funnel = Prospects

This is where leads turn into real prospects — if the strategic lead generation strategy you implemented at the top of the funnel worked. The middle of the funnel is where the churn begins. Prospects are beginning to ask themselves questions like: Is it time to go back to school? Should I continue to work while I earn my degree? Is an in-person, online or hybrid program right for me? What can I afford? And this is also where you step in to answer those questions.

A targeted email communications flow to address barriers can speak to their concerns. A video or other media on your website can help them decide which program is right for them. A personal outreach or an invitation to an event from the admissions staff or call center can set their minds at ease. If you’re making these efforts at engaging them and you’ve spent the time and money to make sure they’re qualified, you’ll find that the transition from lead to prospect is much smoother.

Bottom of the Funnel = Future Students

As your prospects continue the decision making process, your team’s efforts are pivotal in converting them. It does seem however that it is much easier to convert the right candidate than someone who was never right to begin with — even if they appear ideal on paper. See, the way that prospects appear on paper is very different from their current mindsets. They are more than just numbers, demographics and job titles. They are complex people with real lives, families, circumstances and ambitions. When you market to them, it is imperative to meet them on their journeys — where they are both physically and mentally.

If you focus your efforts early on, you can better connect with the right people at the right time — which is where the magic happens. Once they make it to this point in the funnel, they’ve already been qualified by a fantastic marketing strategy and are ready to be pulled through the funnel by admissions. And congratulations, you’re on your way to filling your next class.

Insights from the Higher Ed Experts

BY Anthony Campisi | April 3rd, 2019

Your prospects have stopped engaging. Now what?

It’s crunch time. You’re finishing your final round of admissions events for the year. Your class is starting to round itself out, but you’ve still got those final seats to fill. You’re looking at each and every lead in your funnel, trying to predict which ones will take action.

If you’re like many schools, you’ve got a group of stagnant leads that you’re wondering about. Did they decide to pursue another program/school/path and forgot to let you know? Or is it possible that they may emerge from the black hole of grad school prospects and raise their hands, magically giving you that last push across the finish line of filling your class.

Stagnant leads are tricky for many reasons. Here are a few ideas on what to do with them.

Consider the decision timeline for your program

Some programs like MAcc or MSF, have an immediate decision cycle because students are coming straight out of undergrad. If you haven’t heard from them after a year, it may be time to purge them. With an MBA, the prospects could take up to 1-2 years as they are early in their careers and trying to figure out how to move up or switch directions. For an executive program such as an EMBA, it’s important to give prospects the time they need for their decision because they are weighing (already successful) careers and families to find the right time to weave school into their busy lives. Of course, you want to be sure that your messages aren’t falling on deaf ears, but giving them the time they need, even if it’s up to 5 years, may be necessary.

Audit your current communications mix

Within your current channels, is your messaging getting tired? It may be time to try something new. If an audit of your ads/emails/social/etc. reveals low response rates, get creative with your content. Are you only promoting events? Try some value added content like infographics or videos. Are you tirelessly pushing for applications, with no submissions? Try hosting an informal webinar. Other enticing information can be high profile alumni profiles or student stories. If you’ve tried these things to no avail, it may be time to develop or evolve your digital strategy.

Cater to your target and their communications preferences

You’ve heard the buzzwords surrounding multi-generational workforces. Catering your messaging to prospects with different mindsets – even if you’re inviting them to the same event – can work to your advantage. Here are a few ideas on communicating to different generations:

Boomers – prefer face-to-face interaction but also like a balance of voicemail and email
GenX – prefer succinct email, but since they strive for work-life balance, prefer business communications during working hours
Millennials – prefer all forms of online communication, but need prompt feedback

Of course, these are broad generalizations. If you’re having trouble connecting with a particular age group, do some research on their communication preferences.

Vary your calls to action

Get creative. If you’re seeing some engagement, i.e. they opened the email but didn’t click, consider what you’re asking them to do. Is it too tall of an order to request that they start an application in an email if they haven’t attended an event yet? Is it possible that something is holding them back from attending an event and perhaps they’d like to connect on the phone first? Try being flexible and varying your calls to action and see what happens.

Ask them if they’d like to opt out

“No way!” may be what you’re thinking. But consider this…how many emails do you get in your inbox per day? How many online ads or social media posts do you see per day? People are overloaded. Couldn’t everyone benefit from a little less noise? A short email to prospects who’ve been stagnant may actually spur the action you want as they say, “I’ve been watching from the sidelines for too long and now it’s time for me to act!”

Insights from the Higher Ed Experts

BY Alicia Lyons | March 29th, 2019

Awareness Ads vs. Remarketing Ads: What’s Missing from Your Online Campaigns?

At GPRS we employ a full funnel approach. You may be comfortable with search and display ads, but how experienced are you with awareness and remarketing campaigns? Without them, there’s a very good chance you’re missing out on critical leads.

Awareness Campaigns

An awareness campaign lives at the very top of the funnel. They are the simplest campaigns to deploy. A potential lead has never heard of your program. They may be considering going back to school to further their career but don’t know yet which college they’d like to attend. They may be researching through Google when they come across your awareness ad.

An awareness ad is directed at a large audience, often using broad keywords in order to cast a wide net for potential leads. These ads take a much softer approach to sales than remarketing ads, which many times encourage prospective students to “Apply Now!” or push them with an admissions deadline. In an awareness campaign, you might choose to highlight that you are a top-ranked university with the kind of program that would interest them. They may not be familiar with your school, or the options you provide, but a well-written awareness ad could entice them to explore further and request information – or a contact.

An awareness ad can be a search, display, or social media ad. A search ad should include general information about your school and the degree program. You can peak their interest with words like – “No GMAT” or “Fixed Tuition”. You could try highlighting degree length or overall ROI. Display ads should include welcoming or interesting images that will catch the browser’s eye. The Call to Action (CTA) is usually a term such as “Learn More” and will lead to the homepage of your degree program’s website. This way candidates are given the opportunity to educate themselves on your programs.

Things to remember when creating an awareness campaign:

Don’t overcrowd ads with information but use brief enticing headlines
To optimize your budget, work on your geo-targeting and audience demographics
Employ an omni-channel campaign incorporating all of the marketing platforms including Google Ads, social media, your website, and SEO

Most leads will not convert with an awareness campaign alone, but it is a critical step in filling the funnel for the long term. And a foundation for remarketing campaigns to activate.

Remarketing Campaigns

There may be times when you’re browsing Facebook and you suddenly start to see ads from a website that you have visited in the past. This is an example of a remarketing campaign. A remarketing campaign is aimed at a much narrower audience. These individuals have already visited your website but haven’t yet converted.

A remarketing campaign typically has a much stronger sell. You can encourage prospects to apply by stressing your admissions deadline, advertising an upcoming event, or encouraging them to contact an admissions counselor. Remarketing campaigns can have a CTA of “Apply Now!”, “Download our Brochure”, or “Contact Admissions”.

Things to remember about remarketing campaigns:

Start remarketing with your top performing ads
Back up your results by tracking your campaigns
Choose the optimal frequency cap to not over saturate your audience

Great marketing plans start with a solid awareness strategy to capture the top of the funnel audience, followed by a strong remarketing campaign strategy to nurture those leads into conversions. Remember the audience that is being retargeted has already been imprinted with your brand, and has shown a level of interest – now you have a foundation from which to build on.

Insights from the Higher Ed Experts

BY Anthony Campisi | March 15th, 2019

Why your local marketing agency won’t help you meet your enrollment goals.

There’s a firm in town that’s been reaching out. They’re really nice, and have a great website. Some of the other departments are using them and seem to like them. Sounds like a no-brainer for your graduate program’s needs, right?

Unfortunately not, and this is a very common mistake. Further, it holds especially true if the program was looking for qualified lead generation that could be directly associated with enrollment, and not simply a brand advertising campaign.

So why is the local agency the wrong choice? It’s not because they’re local, but because they’re generalists. Of course they’ll tell you that their marketing expertise can be applied across industries, and is transferrable. And even show you successful examples of that. But this is different, graduate program marketing and recruitment is a unique animal. The consumers are savvy, they’re difficult to pinpoint and connect with, and the decision making cycle can be lengthy before they choose to enroll.

Contending with very specific personas which require unique messages is another challenge. Like veterans, stay-at-home-moms looking to return to the workforce, future entrepreneurs, those looking to change careers, and the more typical professional looking to advance their career or add to their skill sets.

Industry experience, mastery of lead generation channels, and highly capable measurement platforms for optimization and match back ROI are some of the most important factors you should consider when hiring support. Graduate programs do not have the luxury of gambling with their marketing budgets – they need as close to a sure thing as they can find.

I recently talked to an MBA program that chose a local firm 9 months ago because their colleagues were using them. Now that program director is panicking because she’s at risk of having her marketing budget cut by her superior. Why, because though the firm got them exposure, and they received a lot of clicks, and some leads, applications are down and the enrollment window is quickly closing. She shared that her boss was convinced, as a result of the previous efforts, that digital marketing doesn’t work for their program and that there’s less demand for MBA programs. That’s exactly the opposite of what we’re seeing across our clients. But then again that comes from highly specialized experience, exposure to programs across the entire country, and a data warehouse full of patterns highlighting the path to enrollment success.

Insights from the Higher Ed Experts

BY Alicia Lyons | March 6th, 2019

SEM and SEO – Working Together to Boost Recruitment ROI

SEO and SEM are two very different animals, but they can be finessed into working harmoniously together. In order to create a complete and comprehensive graduate program marketing strategy, it’s best to apply them both holistically.

What is SEO?

SEO stands for search engine optimization, and it’s how high your program appears in search results. It uses free, algorithm-driven methods to achieve a high placement in search engine results.

The Keys to SEO:

Strong keywords in your titles and content
Keyword rich and fresh original content
Building backlinks
Faster page loading times

The good thing about organic SEO is that it’s free. However, unless you have an extremely niche market, which an MBA program does not, then it’s difficult to compete on SEO alone. Organic SEO is always something to consider when developing a website. And you want to harness it when looking to raise awareness of your programs, but it is further up the sales funnel and it will take longer to convert leads. However, don’t dismiss it, as you are likely to have a stronger paid marketing campaign if leads also see your organic SEO results. Now, let’s look at SEM.

What is SEM?

SEM or Search Engine Marketing is the process of using paid methods to garner search engine conversions.

Some examples of SEM are:

Pay Per Click (PPC)
Google Ads
Google Display Ads

SEM is also conversion focused. Most of the paid advertising is targeted at landing pages or contact pages. This pushes students through the enrollment funnel faster than SEO. It urges them to take an action and convert.

SEO: earning traffic through unpaid means

SEM: acquiring traffic through paid means

How can SEO and SEM work together?

Backlinks

Your paid ads could also increase backlinks. Backlinks are links on external websites that lead back to your website and as a result give your website more credibility and a higher SEO score. The more visibility that your website has then the more options for backlinks. So, although your backlinks don’t affect your SEM they do affect your SEO score. Your paid efforts will increase your visibility and therefore increase your organic results.

Promoting Your Content

A website is a great way to share fresh content, but it can be hard to find an audience. Best practice is to write quality content that serves as an answer to the questions posed by users. Then you should promote the content using PPC ads and display ads. The paid ad will take the user directly to the content, but it will also improve your search results and your position on the page. This makes it more likely for a user to click on your organic link.

Keywords

When creating your PPC campaigns you will be asked to choose your relevant keywords. Keywords could be things like EMBA, EMBA program, best MBA degrees, and high ranking MBA degrees. These keywords are how a search engine will know what searches to serve your ads to. You can also use the same keywords on your website. This way search engines will pull your website for the same searches for free. Sprinkle a few keywords in the content of your website for the best results.

Using SEM and SEO together not only increases your search engine ranking, but in the long term it will also save you precious budget!

Insights from the Higher Ed Experts

BY Alicia Lyons | February 22nd, 2019

Know Your Audience – Graduate Program Audience Personas

In order to develop a marketing plan with impact, you must first determine who your prospective student should be. In order to do this you must ask yourself three questions:

Who are we?
What makes us stand out?
What individual would benefit the most from our program?

Who are we?

This may seem like a simple question, but you need to be specific if you are going to determine the types of prospective students that you want to attract. How large is your program? What tracks do you specialize in? Where is your program located? These are just a few questions that you could ask yourself. Try to keep it concise, yet targeted.

What makes us stand out?

What makes your program different than the others? Do you have professional mentoring, affordable tuition, or an international immersion experience? What values do you look for in candidates and what culture are you looking to foster? Why should a prospective student attend your program?

Who would benefit the most?

The best way to tackle this question is with audience personas. An audience persona is a semi-fictional representation of the prospective student that you are looking to attract to your program. You can shape your perfect student. Then Graduate Program Recruitment Solutions (GPRS) can get them through your door.

How to Create the Perfect Audience Persona

Ask the right questions:

What are their demographics? Gender, Age, Location.
What are their motivators?
What industries are they working in?
Where are they in their career trajectory?
What are their career aspirations?
What does your student enjoy? What are their interests? What are their hobbies?

These are just a few questions that you can ask as you create the perfect graduate student profile.

Create a Great Profile

Start to put this information together and create a hypothetical dossier for that student. Maybe include a photo or and sample student ID to add some realism.

Tips

If you need inspiration, look at some of your current students and alumni. What do they have in common? What patterns can you spot?
Try to keep them grounded in reality. Personas should reflect the best student opportunities for your program.
Don’t spend a great deal of time putting together the aesthetics of the report, it’s the information that counts.

Insights from the Higher Ed Experts

BY Alicia Lyons | February 5th, 2019

4 Key Metrics to Track Your Graduate Program Marketing Efforts

The equation is simple:

Graduate Program Marketing = Solid Leads = Conversions and New Students!

It’s that easy right? Wrong. If you are relying solely on conversions to track the success of your marketing efforts, then your marketing plan is failing. The most proactive way to produce a string of leads and conversions is to measure their effectiveness and create quantifiable marketing analytics.

Where are my conversions?

Let’s give you an example. Your program executes a LinkedIn InMail campaign that aims to target a nice sized crowd. You send out a series of awareness InMails and then wait for conversions. After a week, you become frustrated when you don’t receive any conversions. You begin to question your advertising investment.

Just because you’re not seeing conversions from your marketing efforts doesn’t mean your efforts are wasted. Quality leads need to be nurtured into converting. You must track all of the metrics in a campaign to highlight quality leads and to nurture them into conversions.

Lead Generation

Find out how well your lead generation efforts are working by tracking the number of new leads generated by each campaign. For the most accurate measurement of lead generation, we use GP Insights™. Some of the metrics we track are Performance Metrics, such as Click-Through Rate (CTR), Cost per Click (CPC), and Cost per Lead (CPL). We track by channel, impressions, audience demographics and geotracking.

Most Effective Channels and Mediums

Find out which platforms and mediums are most effective in attracting new student inquiries, including those most likely to convert. Be sure to look at channels like social, paid social, search, and paid search for a complete picture.

Spending Efficiency

To understand how efficiently you are investing your marketing budget, take the average cost of lead generation versus your average spend on marketing efforts per lead. Measure the effectiveness of your investment month over month and year over year. By consistently aiming to outdo prior performance, you’ll continuously improve your marketing efforts. Always take into account outside factors, such as enrollment dates, events, and the academic calendar.

Return on Investment (ROI)

A graduate program’s tuition costs are typically set every year, making it easier to determine the ROI needed from marketing. It’s important to take this into account when determining your spend and investment in each lead. You are not looking for hundreds of customers, there is a limit to how many students can attend – therefore it’s the quality of the lead that matters. How much money do you dedicate to each lead?

GP Insights^™

We report on our metrics with a laser-focus on results. We prove it in great detail through our proprietary campaign measurement and graduate industry benchmarking platform. GP Insights^™ was custom built to not only track campaigns but also optimize results. Without that level of detail, we could not ensure campaign success.

Insights from the Higher Ed Experts

BY Alicia Lyons | December 15th, 2018

3 Ways Consistent Marketing Can Save Your Graduate Program

Do you feel like you are constantly paying for digital marketing and garnering little results? Most programs are unsatisfied with their Return On Investment (ROI), but when they try to fix it, they don’t know where to start. What most programs don’t know is that it’s likely your marketing plan that’s to blame. But it isn’t the plan itself that’s the problem, it’s that you’re not following it consistently. The majority of marketing plans fail due to inconsistent posting, overextending platform use, and reactionary responses.

Stick to a Consistent Marketing Plan

At the beginning of each academic year (before the start of the semester) your team should create a marketing plan. The plan should be consistent and utilize a marketing and social media calendar. You should know what and when to post no later than a month in advance. Try to stay consistent. This is key. Marketing efforts consisting of events, networking, newsletters, speaking engagements, and deadlines are considered targeted marketing and create a sense of immediacy that attracts leads and creates conversions. This doesn’t mean you should wait until the last minute to market them. As soon as an event is scheduled you should include it in your marketing plan.

Don’t Overextend Your Platform Use

Another trap most graduate programs fall into is overextending their platform use. Efforts pay-off when you use a level of constraint. It’s easy to want to post on all of the social media platforms. This heightens awareness, right? More platforms, more leads! If your marketing department cannot handle this workload or if you don’t have the content to support the plan this may end up hurting your program. Try to stick to one platform at a time and work your way up. Consider your audience personas and choose the platforms that best suit your prospective students. Also, remember these widely accepted rules:

Facebook = Awareness

LinkedIn = Connections

Twitter = Spreads the Word

Instagram = Is Hardly Ever For Over 25-Year-Olds

Don’t Fall into the Trap of Knee-Jerk Posting

The three pitfalls that can lead to reactionary posting are:

There are so many new inquiries, you no longer feel the need to market. A few weeks or months later, there is not a single prospective student in sight.
You are not receiving the ROI that you expected, so you utilize a knee-jerk response by randomly posting everywhere. Here, you lose the consistency that we spoke about before, and this leaves your audience confused or bombarded.
You didn’t plan accordingly for an upcoming event or deadline. At the last minute you post anywhere and everywhere to increase exposure.

Reactionary posting leads to marketing plans that are never executed. At the beginning of the year, you spent a great deal of time and effort formulating the perfect marketing plan. Why abandon it now?

Inconsistent marketing can confuse and frustrate your audience. It may leave them feeling unsettled and as a result they may find your program untrustworthy. A thoroughly planned and consistently executed marketing plan will result in more leads, more conversions, and more students.

Insights from the Higher Ed Experts

BY Anthony Campisi | December 12th, 2018

How to Make Your EMBA Program Stand Out

Many words come to mind when describing an Executive MBA program:

Transformational
Experiential
Leadership
Elite
Incomparable
Potential
Advancement

Do these words describe your Executive MBA program? It’s likely they do, and they can also be used to describe most EMBA programs. Herein lies the problem. Most EMBA programs look and sound the same. How is a prospective student expected to distinguish between your program and that of your competitors?

What is your unique selling proposition?

Let’s start with your Unique Selling Proposition (USP). A USP is the reason why you are better than the competition. It can include things like price, values, and curriculum. Think of your EMBA program as a product. What is your unique selling proposition (USP)?

What is your USP?

Exceptional ROI. Is your EMBA program the least expensive in your city? region? state? the nation?
Fabulous faculty. Are your faculty members noted for their research or publications? Have they received awards? Do they have industry experience? Students want to learn from those who’ve “been in the trenches,” so to speak.
Innovative curriculum. Most EMBA programs cover business fundamentals. But what types of electives are available? Do you offer specializations in or tracks according to areas of interest?
Impressive cohort. Is the caliber of your cohorts head and shoulders above the rest? EMBA students learn from each other as well as from their professors. This could be a big selling point.
Brand equity. Is your program ranked? Does it have exclusive accreditation? Is it part of a business school that is ranked or widely acclaimed? Is it part of a prestigious college or university? It’s OK to piggyback on the brand of your parent organization.
Program format. Many schools tailor their program schedules to meet the needs of working professionals. Is there anything about your program that is especially flexible? Do you offer a hybrid of learning environments or formats?
Leadership development. Do you go above and beyond basic executive coaching? Do you go the extra mile when it comes to careers and placements? Do you take leadership development to the next level? What about executive education?
Global reach. Does your EMBA program have an international component? If so, how does it differ from all the rest?
Alumni network. This extends the value of your program beyond graduation. Where are your alumni now? We’re talking both geographically and in terms of positions at their respective companies. You might just find a trend to capitalize on, such as a track record of success in a particular industry.
Another way you can distinguish yourself is through your Think about foregoing the traditional students-in-classroom imagery and use an image totally unrelated to academia. This will make your ads eye-catching, which is the first goal of any ad. Your messaging, however, will still resonate with your audience.

If you’ve read the above bullet points and still are scratching your head over how your EMBA program stands out, this could be a wake-up call. Perhaps you need to revisit one or more elements and adjust them to make your program more enticing to prospective students.