Insights from the Higher Ed Experts

BY Anthony Campisi | November 30th, 2024

Showcasing ROI: Effective Ways to Communicate the Value of Graduate Degrees

Convincing already-busy graduate program candidates to invest their precious time and hard-earned money into your programs can be an uphill climb. With rising costs of living and a market crowded with MBA programs, candidates are more value-conscious than ever. Communicating your programs’ ROI requires more than just throwing salary statistics around (although they help!). Today’s prospective grad students need a full picture of a program’s value that resonates personally with their goals, values, and lifestyles.

Let’s Talk Numbers

Concrete comparisons can help prospective grad students visualize their financial return. Many programs also forget about non-salary ROI points. Career mobility, program flexibility, and professional networking are huge selling points.

Instead of leading with data points like “Our graduates earn X% more than someone without an MBA,” break it down into tangible terms. For example, “The average salary increase our graduates see within two years could cover their entire tuition investment.”
Highlight non-salary data points like higher job satisfaction, an increase in leadership roles, and more workplace autonomy.
Showcase value, but also be honest about the investment required. Consider creating a comprehensive cost breakdown that includes often-overlooked factors like networking opportunities, career services access, industry partnerships, and alumni association benefits.

Create “Day in the Life” Content

Share video snippets or blog posts featuring recent graduates in their new roles. Show them using the hard skills from your program in real-world situations or feature their network connections. Bonus points if you can highlight graduates who made interesting career pivots or started their dream business. Include a wide array of diverse student backgrounds and life circumstances to showcase your program’s versatility.

Leverage Your Alumni Network

Start a “Success Spotlight” series on your website or social media pages where alumni share their career trajectories post-graduation. Include specific examples of how the degree opened doors, accelerated their progress, or taught them the hard skills they need to be a better leader.

Segment ROI Messaging

Pay careful attention to where your applicants or candidates are in the enrollment cycle. Early-career prospects might care more about salary jumps and promotion potential, while mid-career professionals might be more interested in leadership development, industry transition opportunities, or entrepreneurship.

The best ROI messages for graduate candidates aren’t just about what students will get – it’s helping them see who they will become. Focus on telling a complete, personalized story – both quantitative and qualitative – to prospects, and you’ll develop closer relationships with candidates, help them see themselves at your university, and create a more compelling case for the overall value of a graduate education. ROI messages aren’t just about what students will get – they’re about helping them see who they’ll become.

Let’s chat about how we can help you take your graduate enrollment strategy to the next level.

Insights from the Higher Ed Experts

BY Anthony Campisi | November 14th, 2024

Leveraging Graduate Program Partnerships to Boost Enrollment

Let’s face it – maintaining strong enrollment numbers for graduate programs isn’t getting any easier. Building industry partnerships is one of the most powerful (yet often underutilized) strategies. With these tips, your enrollment team can build relationships with industry experts and turn them into graduate program partnerships that create a steady stream of qualified candidates.

Why Industry Partnerships Matter Now More Than Ever

Companies are constantly looking for ways to develop their talent pool, and your graduate programs need qualified candidates who will succeed in the classroom and advance their careers. Companies get access to a pipeline of talented professionals, and your programs gain credibility and visibility. With the right industry partnerships, everyone wins. Plus, strong partnerships often lead to concrete benefits like tuition reimbursement programs, real-world projects for your candidates’ resumes, and interview opportunities for graduates.

Starting with Your Best Asset: Your Alumni

Your alumni network is an enrollment team’s most valuable asset. Graduates already know the value of the program and currently hold leadership positions within their organizations.

Rather than cold-calling local companies, start by reaching out to your most outstanding alumni through LinkedIn or your alumni office.
Create regular opportunities for networking at events where partnership development is already a natural part of the conversation.

Finding the Right Partners

Not all partnerships are created equal, and that’s okay. Focus your efforts on corporate organizations and nonprofits that make sense for your program.

Look for companies that have hired your graduates in the past, maintain solid professional development budgets, and align with your program’s strengths.
For example: If your programs have a strong finance track, target financial institutions. If your program is known for community service and leadership, connect with successful nonprofits.

Making the Partnership Work for Everyone

The key to successful partnerships is customization. Some companies might want custom executive education programs, while others are more interested in research collaboration. When companies get a customized learning experience for their employees, you’ll build a long-lasting, trusted relationship, while your programs get a guaranteed stream of qualified, motivated candidates.

Turning Partnerships into Enrollment

Once your programs have established partnerships, market them effectively and make them as visible as possible to your graduate program candidates.

Share success stories of corporate participants who’ve advanced in their careers, gained leadership roles, or increased their salaries.
Create content that showcases joint research initiatives and consulting projects. Short video clips are always compelling!

Making it Easy for Partner Employees

The best way to develop an array of industry partnerships is to make the process as easy as possible for both the business organization and the incoming graduate program candidate.

Consider creating a dedicated admissions pathway with application fee waivers, special information sessions or webinars, or expedited admission procedures.

The Long Game for Graduate Program Partnerships

Building strong industry partnerships isn’t a quick fix – it’s a long-term strategy that requires patience and ongoing attention. But it pays off time and time again! Programs that invest in building and maintaining these relationships now will find themselves with a significant competitive advantage. Plus, you’re creating real value for both your students and your corporate partners. Start small, be authentic, and focus on building relationships that make sense for your program. Treat your partners like the valuable allies they are, not just as a source of students. Before you know it, you’ll have created a sustainable pipeline of qualified candidates who are ready to succeed in your program and beyond.

Ready to talk about graduate program enrollment? We’re here to listen!

Insights from the Higher Ed Experts

BY Anthony Campisi | October 29th, 2024

Understanding the Graduate Program Enrollment Cycle

Choosing to enroll in a graduate program is a significant decision that can take time. The graduate program enrollment cycle varies for different degrees, and prospective students often spend years considering their options. Understanding these typical enrollment cycles can help institutions tailor their outreach strategies effectively. Let’s break down the average lead cycle times for various graduate programs, from the shortest to the longest.

1-Year Master’s Programs (Post-Undergraduate)

For one-year master’s programs, such as those in fields like education or business, prospective students typically have a decision window of 1 to 2 years. These candidates may be driven seniors eager to enhance their undergraduate degrees or motivated juniors planning ahead. If a student has been in your funnel for over two years, it’s beneficial to reach out and gauge their interest.

MBA Programs

The average lead cycle time for MBA candidates is around 2 to 3 years. Many early-career professionals realize after a few years in the workforce that they need to pivot their careers or gain broader perspectives to advance into leadership roles. Preparing for admissions tests and selecting the right program can extend this timeline. Once they register for the GMAT, schools have less than 2 years to connect, as they will be targeted by multiple institutions.

EMBA and Global EMBA Programs

Prospective students for Executive MBA (EMBA) and Global EMBA programs often take much longer—up to 5 to 7 years to make their decision. Many individuals in this demographic are busy professionals balancing career and personal life while contemplating further education. For global programs that require travel, the logistical challenges can delay their commitment even further. It’s essential to nurture these leads over time, addressing their concerns and staying top-of-mind throughout the graduate program enrollment cycle.

Executive Education

For professionals at all career stages, Executive Education programs offer immediate learning opportunities. These candidates might need to fill specific knowledge gaps or pursue ongoing education. Timeliness and relevance are crucial for this audience; when they are ready to enroll, your program needs to be their first choice.

Online Education

Prospective online students typically fall into two categories: those who need a degree quickly to advance in their careers, and those who seek flexibility and have more time to decide. With the rise of online programs and alternative educational resources, it’s vital to give these students the space to explore their options without pressure during the graduate program enrollment cycle.

Take Advantage of Graduate Program Enrollment Cycle

Understanding the varying lead times within the enrollment cycle for different graduate programs can enhance your engagement strategies. Whether you’re reaching out to one-year master’s candidates or EMBA prospects, knowing where they are in their decision-making process allows for more effective communication. For tailored strategies on engaging with prospective students, contact GPRS today.

Insights from the Higher Ed Experts

BY Anthony Campisi | August 28th, 2024

Understanding and Addressing the Concerns of Gen Z Applicants

Generation Z students, who were born between the mid-1990s and early 2010s, now represent most graduate school applicants. The following insights and techniques can help guide your team across the changing landscape and ensure your graduate programs attract and truly resonate with this unique cohort. By understanding and addressing the enrollment concerns of Gen Z applicants, you position your school for success, and prepare your students to meet their goals.

Digital Natives Demand Digital Excellence

Gen Z has never known a world without the internet, smartphones, or social media. They expect seamless digital experiences in every aspect of their lives – including their enrollment journey. Your online presence, from your website to your application process, must be intuitive, mobile-friendly, and efficient.

Put It into Practice: Conduct a comprehensive audit of your digital channels. Streamline your online application, ensure your website is responsive for all devices, and consider implementing chatbots for instant answers to common questions.

Authenticity and Transparency Are Non-Negotiable

Having grown up in an era of influencers and targeted advertising, Gen Z has a finely tuned radar for authenticity. They value transparency and are quick to dismiss institutions or marketing materials that appear disingenuous.

Put It into Practice: Showcase real student stories and unfiltered campus experiences across your marketing materials. Host virtual “Day in the Life” sessions with vetted current students, giving prospects an honest look at life at your institution.

Career Outcomes Take Center Stage

With rising education costs and an ever-competitive job market, Gen Z is intensely focused on the ROI of their graduate education. From start to finish of their enrollment experience, they want concrete evidence that your program will lead to tangible career advancement.

Put It into Practice: Highlight specific career outcomes, internship data, and job placement rates prominently in your marketing materials. Create a robust alumni network and mentorship program, allowing prospective students to connect directly with successful graduates who are living out their desired outcomes.

Flexibility Is Key

Gen Z values work-life balance and seeks flexibility in their educational pursuits. They’re interested in programs that can adapt to their lifestyle, whether that means part-time options, online courses, or accelerated degree and certificate paths.

Put It into Practice: If you haven’t already, consider developing hybrid or fully online versions of your graduate programs. Emphasize any flexible options in your marketing materials and be prepared to discuss how your programs can accommodate non-traditional student needs.

Diversity Matters

As the most diverse generation in history, Gen Z expects to see a genuine commitment to diversity from the institutions they consider. They want to know that your campus is truly a welcoming space for every student.

Put It into Practice: Go beyond surface-level diversity statements. Showcase your institution’s concrete diversity initiatives, highlight diverse student success stories in your marketing materials, and be transparent about areas where you’re still working to improve.

Sustainability and Social Responsibility

Gen Z is deeply concerned about environmental issues and social justice. They want to align themselves with institutions that share these values and are taking action to make a positive impact on the world.

Put It into Practice: Highlight your institution’s sustainability efforts and community engagement initiatives. If possible, integrate social responsibility components into your graduate programs, allowing students to make a real-world impact as part of their studies.

Let’s work together to turn Gen Z’s unique perspectives and aspirations into your enrollment success story. We can help you fine-tune your marketing strategies to attract Gen Z applicants, as well as help create an atmosphere where they can thrive. Let’s chat!

Insights from the Higher Ed Experts

BY Anthony Campisi | June 13th, 2024

Grad School Paid Social Media Strategies and Best Practices

Facebook, Instagram, TikTok, YouTube, X:  Stand out in those competitive online spaces using our grad school paid social media strategies and best practices.

Social media platforms have become household names themselves in recent years – and that’s good news for graduate schools looking to reach their target audiences effectively. By leveraging paid ads on various social media channels, graduate schools can build brand awareness and expand their audience in an efficient and cost-effective way.

So, let’s explore some of the top paid social media strategies and best practices for graduate schools like yours so you can leverage social media marketing better.

Know which social media channels to use and when

Not all social media platforms are created equal.

It’s important to know which ones to use and when. For example, Facebook skews towards a slightly older audience compared to newer channels like TikTok, meaning it may be more of an appropriate platform for reaching prospective graduate school students. However, channels like TikTok, YouTube, and Instagram can be great for certain types of video content like alumni testimonials and student success story videos, which is something grad schools need to keep in mind too.

Ultimately, it’s very important for grad schools to understand their specific audience, goals, and content strategy first before deciding which channel to advertise on. By having a better grasp of these details, you’ll be able to target your ad budget and content more effectively.

Leverage video content

Social media platforms lend themselves well to video content, including paid and promoted ads.

Video testimonials, success stories, campus tours, staff interviews, and admissions guides are just a few ideas to consider for paid video content on social media. Using them can go a long way towards achieving your goals and hitting your KPIs efficiently.

Use the “three-second rule” for videos

When employing video ads, however, it’s important to keep in mind the “three-second rule” for them. That is, the first three seconds are the most important for capturing and keeping your audience’s attention. Bear this in mind when creating any type of video ads, as they’ll need to be engaging, interesting, and relevant to your target audience within the opening few seconds to be as effective as possible.

Match your ads to marketing funnel stages

One of the many advantages of paid ads on social media is that they can easily be tailored to a specific stage of your marketing funnel.

For example, if your institution is focused on building brand awareness, ads can easily be created to catch users’ attention and promote relevant content to grow your audience. On the other hand, if you’re focused more on conversions, content like admissions guides and video testimonials can also be advertised and promoted. By crafting your content and messaging for specific funnel stages, you can cover all of your bases and employ a number of flexible strategies that can build your brand awareness, incentivize consideration, or boost conversions cost-effectively.

Test and optimize constantly

Finally, always remember to test and optimize.

If an ad campaign fails to deliver, look at the data carefully and adjust your messaging, content, budget, and target audience rather than just thinking that channel doesn’t work for you. Gleaning insights from your data and optimizing your ad campaigns as you go along is a great way to both get the best bang for your buck when it comes to your budget and hit your marketing goals successfully.

Use paid social ads today for success

Paid social media advertising can be a powerful marketing tool for graduate schools – if done correctly. By using these actionable strategies and best practices, your institution can better reach its target audience and achieve its goals in a cost-effective manner. Contact GPRS today to learn more.

Insights from the Higher Ed Experts

BY Anthony Campisi | December 17th, 2020

Highlight the value of your MBA specializations

Specializations within an MBA program offer a deeper dive into a core business area or industry. Although an MBA can prepare students for working in any industry, specializations help improve their career prospects if they’re targeting a certain type of business or role such as cybersecurity, healthcare or HR. In the past, specializations may have been seen as pigeonholing. Yet, in the current business environment where degree stacking and “up-credentialing” are becoming trends, they can offer greater professional opportunities. A commitment to a certain skillset or industry is being seen as invaluable to employers at the moment and may make candidates even more desirable. Some schools are offering the opportunity to gain more than one specialization during an MBA program.

According to the Princeton Review, the most in-demand MBA specializations are:

General management
International business
Strategy
Consulting
Finance
Entrepreneurship
Marketing
Operations
Information technology

In an uncertain economy, anything candidates can do to make themselves stand out is important. It shows ambition, commitment and the desire to go beyond what is required for their employers.

Communication about specializations

For higher education institutions, communications around specializations are tricky. The goal is to seem intentional about the specializations offered and transparent regarding the benefits.

Specializations are a bit of a catch 22. Your school wants to be seen as innovative and poised to respond to the needs of the market yet be wary of appearing to chase trends. Your marketing needs to follow suit. Here are some tips on communications about specializations:

Give background on why your school is qualified to offer certain specializations. Cite faculty expertise and research to give credibility.
Use identified industry trends. Make a case for why a specialization will be valuable both now and in the future.
Know your audience. Based on your key demographic, be sure to tap into what’s important to them.
Use your geography wisely. If you’re in an area where entrepreneurship is booming, focus on metrics that show how they could enter the start-up market successfully. If your area is a healthcare hub, a healthcare management specialization could be extremely relevant.

Your competition may not be who you think it is

While creating a communications plan for your MBA specializations, you may first rely on a competitive analysis to see what peer schools are doing. However, be aware that the traditional set you’re used to reviewing may not be the only place to look. By now, you’re aware of online training platforms like Coursera, Lynda, Udemy, edX and Udacity, to name a few. With a variety of leadership, management and specialized courses – some free, and many a much lower cost than an MBA – these platforms are being used by today’s savvy business leaders to stack credentials and frontload their resumes. Don’t underestimate the power of these platforms to cast doubt on the value of an expensive MBA program.

Although it may seem like an uphill battle to compete, this is actually where specializations can be central to showing your program’s value and benefits. If your healthcare specialization is taught by a policy leader or a top-ranked physician, or it includes in-person immersions, highlight those. Does your HR specialization include a certification from an organization that would otherwise cost an additional fee? If so, be sure to include that in your messaging. If your strategy specialization includes working with a real client company to solve a business challenge, find ways to tell that story.

Need help?

If you need help crafting a campaign around MBA specializations, GPRS can help. With years of experience working in the higher education industry, we are skilled at customizing your message for your unique audience to increase enrollment. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | December 4th, 2020

MBA is the new undergrad

While the trend of jobs that require a Masters’ degree or an MBA has been steadily increasing over the past decade, the recent pandemic has demanded that those who aspire to business leadership positions commit themselves to post-graduate education.

According to an article in the Economist, a bachelor’s degree is the de facto requirement in the world of business, but increasingly, it’s not enough for those who aspire to lead. While a bachelor’s degree is required for many jobs, here are a few reasons why an MBA is becoming the “must do” next step.

Raising the bar

Employers are raising the bar for the skillsets needed to succeed. These skills go beyond the staples of accounting, finance and operations to include strategic thinking and innovation – and can determine whether you sink or swim in today’s unprecedented economy.

Right now, prioritized value is being placed on skills like:

Analyzing problems
Communication
Strategy
Dealing with ambiguity
Leadership
Navigating technological disruption
Innovation

With an MBA being one of the most widely known degrees you can obtain, it can give you the flexibility to jump into any business challenge head on, armed with the tools to solve complex issues. In addition, the networking from an MBA program, regardless of the format, is invaluable due to the broad scope of perspectives you gain from fellow classmates, and the business network that you form with them.

What the data says

The findings of the 2020 GMAC Corporate Recruiters Survey suggest that, “employers remain confident about the value of graduate management talent, which is also apparent in their relatively steady hiring projections and salary trends. In sum, the skills and abilities acquired by graduate management talent during their business school experiences make them a valuable asset in supporting organizational recovery and resiliency.”

In addition, although confidence in the global economy has dropped, employers are still certain that graduate education will consistently be able to prepare future talent for the uncertain market and give them the skills to tackle the inevitable coming changes.

What an MBA can do for you

Although the cost of an MBA and its return on investment has been a long debated and studied conundrum, the skills you gain make you a valued asset to your organization, giving you a springboard to climb any ladder you choose. Also, finding a quality MBA program at a reasonable price is much easier today.

An MBA remains one of the most diverse post-grad degrees you can obtain. Regardless of your undergrad degree, it will give you a broader foundation to expand within your chosen industry, or even change course completely. It can be used in almost any industry, including those that you may not have an undergraduate degree in. An MBA enables you to make an impact and manage at a higher level even without extremely deep vertical market experience.

As the GMAC corporate recruiters survey confirms, hiring of MBAs remains steady, even in an uncertain market. So there’s no better time to plan to advance your career. And an MBA may very well be the next logical step.

Insights from the Higher Ed Experts

BY Anthony Campisi | November 30th, 2020

Are the latest social platforms a fit for your school?

You may have heard your peers in higher ed or your digital agency talking about advertising on Spotify, Pandora, Reddit, Pinterest or even TikTok. These social platforms have become commonplace everyday “stops” for many people, especially as mobile usage has grown during the pandemic. And they can be extremely valuable for reaching a wide audience. But how do you know which platforms are right for your school, and whether or not they will help you achieve your recruiting and enrollment goals?

Brief definitions

Let’s start with a brief definition of each platform before we delve into their marketing benefits.

Spotify/Pandora: Digital streaming service for music, videos and podcasts. There are free versions with ads and monthly subscriptions that offer ad-free playtime and playlist customization.
Pinterest: A social network that allows users to search and share ideas for style, home and design inspiration. You “pin” your favorites to your board so you can access them later and easily share with others.
Reddit: A social news platform that encourages discussion and commenting on shared content through ratings and votes.
TikTok: A social media platform that allows people to create and share short videos set to music.

A note about social media usage

In a study published in August 2020, internet users (age 16-64) report using social media approximately 2 hours and 22 minutes per day. And since the start of the pandemic, at least 28% report increasing their usage.

The same study shows a shift in popularity of most-used social media platforms as it relates to monthly active users. While Facebook and YouTube remain in the top spots, TikTok, Reddit and Pinterest all rank higher than Twitter for those that are logging into their accounts vs. just searching the platform for general news.

Other interesting data points include:

Globally, social media is now the #2 most popular destination for brand research (behind search engines).

Among internet users in the age range of 18-55+, approximately 47-67% (depending on the age segment) are using social media as a main source of news.

When you are using social media to complement your marketing and communications plan, a high viewership is almost always guaranteed. However, with any marketing tactic the key is to make sure that your content is reaching the right age group with the right message at the right time.

How do I evaluate what social platforms are right for my school?

It starts with your strategy:

If it’s brand awareness, you want to cast a broad net. Spotify or Pandora could benefit you through contact with a wide range of demographics.
If it’s driving engagement, try out interactive content like a quiz (Reddit) or shareable content like a video (TikTok) or idea board (Pinterest).
If it’s lead generation, you’ll want a platform that allows users to fill out forms. While Facebook and LinkedIn, Twitter & Instagram have traditionally occupied this space, Reddit is now an option. Reddit has a sponsored headline campaign allowing advertisers to generate leads to their website (or landing page) to collect information.

Then, on to your audience:

Be sure that your demographics line up with the viewership of the platform.
Be sure that your content will resonate.
Think about how you want your content to influence the viewer.

How is higher ed using social platforms right now?

Spotify/Pandora – Schools may benefit from either audio ads, display ads or sponsored sessions that allow you to insert rich media like videos that can engage prospective students. Both platforms let you segment your advertising by behavioral categories in addition to traditional demographics.

Pinterest – Although Pinterest is used less frequently for higher ed institutions, you can find ways to have a presence for a low investment. Try posting existing digital assets that have a broad appeal, like student testimonials, admissions checklists, test prep tips and infographics on program benefits.

Reddit – You may be surprised to know that your brand is already circulating on Reddit. Why not listen to what’s being said and find ways to respond in an authentic, helpful and transparent way?

TikTok – Some schools are using this platform to engage prospects that are looking for a “day in the life” viewpoint. They may hire “talent” to create videos with the intent of showcasing the campus, student life or admissions.

Need help?

If you’re interested in learning more about how these and other social media platforms can fit into your school’s marketing and recruiting strategy, GPRS can help.

Insights from the Higher Ed Experts

BY Anthony Campisi | November 16th, 2020

The importance of personal connection during pandemic admissions

By now, it is not new news that colleges have had to drastically alter their admissions process. In both undergrad and higher ed institutions alike, requirements have quickly shifted as a result of the pandemic limitations. Schools that never intended to veer from their admissions “rites of passage” have been forced to change their processes or risk being changed by the landscape.

While you’ve held certain criteria requirements, you may find that your program is trying to find alternative ways to determine students’ viability while your typical screening methods are being challenged.

Replacement criterion

A recent article in the New York Times examined how some undergrad schools are finding replacement criterion. The article suggests that for college admissions during COVID-19, “SATs are out, personal stories are in.” It seems that in light of the pandemic, many schools are beginning to favor a more personal approach that requires students to dig into and demonstrate their “sense of self” which may prove to become more valuable over time than test scores to predict success in higher education.

This is not to say that the importance of test scores should be diminished, especially in the higher ed space. They have been, and continue to be, solid gauges of the hard skills required to succeed in finance, economics and operations courses. But in a time when the soft skills are crucial to survival, resiliency and adaptability are starting to emerge as strong traits that exhibit a person’s propensity to perform under pressure, and can dictate how well they will do in a demanding MBA or higher ed program.

Using personal stories as a gauge of fitness

Because submitting a personal story isn’t something someone can “study for,” admissions staff can use data from responses to determine natural creativity and adaptability as key predictors of success. It’s possible for you to come up with an objective grading scale that examines and scores qualities on a scale, such as:

Creativity
Uniqueness
Authenticity
Empathy
Honesty
Resilience

Since your admissions process likely already includes several touchpoints that are aimed at getting to know someone — a personal interview, an essay, multiple conversations — the suggestion is not to add another requirement. It is simply that you may put more weight on their responses. And using a quantitative grading scale can help you assess prospects more objectively and place them with confidence.

What questions to ask when soliciting a personal story

Although we’re all ready for COVID-19 to make an exit from our lives, it’s unlikely that will happen anytime soon. It’s also unlikely that you will meet anyone that has not been impacted in some way by the pandemic. Whether emotionally, financially or physically, everyone has seen the side effects of what the virus has done to our communities, country and world. Rather than gloss over the topic, leaning into the narrative can actually benefit us in the way we relate to each other. And getting a prospect’s take on what they’ve lost, gained and taken away from this experience can shed light on how they react in the face of adversity.

Here are a few questions you could ask prospects during the admissions process. Whether in an essay or interview format, be sure to find ways to quantify the response. You don’t want to get too caught up in your emotional response to their response.

What limitations did the pandemic place on you personally and professionally?
How did you handle the stress of the pandemic?
What did you add or remove from your daily routine as a result of restrictions?
What is your daily life/routine like now?
In what ways have you shown leadership in your community, workplace and personal life during this time?
What are you looking forward to the most in a post-pandemic world?

Moving forward

While you will certainly be placing more weight on transcripts and references in the coming admissions cycles, finding ways to assess a prospect’s ability to overcome challenges could become a new mainstay in your process — and you might even find something new and helpful to take away from the pandemic, too.

Need help?

If you need help with altering or improving your admissions processes, GPRS can help. Think of us as your partner during the pandemic to help shape and meet your new enrollment goals.

Insights from the Higher Ed Experts

BY Anthony Campisi | October 30th, 2020

How do you pivot your branding and marketing when your programs have changed?

By now, it is likely that your school has a statement on its homepage following all of the changes COVID-19 has created in the higher education space. However, if the plan only goes so far as detailing what the overall university is doing, you may need to take it a step further to communicate how your individual programs will operate within your business school.

While you have made efforts to maintain your brand, even during a time of great adversity, functional elements of how you offer programs, what it feels like to be part of a cohort and the physical space where students are learning may be greatly altered. Communication is key to creating and maintaining your relationships with leads, prospects and applicants during this time and there are a few things you can do to encourage them to begin and follow through with the enrollment process.

So many changes

There is no one-size-fits-all approach to managing the cascade of questions that are currently facing programs:

International travel – From an MBA that offers spring break immersions to a Global Executive MBA program that involves travel to multiple continents, the landscape will look different this year.
Class delivery – Whether you’re offering in-person, virtual or hybrid approaches, the student experience will be altered.
Internships and recruiting – With many large companies working from home and limiting travel, internships may be tricky to manage.
Admissions events – Although in-person meetings, campus tours and preview days — all key components to recruiting — may be on hold, you may need to find creative ways to give prospects a view into campus life.
Admissions testing – Stay consistent and explain your reasoning for any alteration in admissions testing requirements.

Although it is easy to get overwhelmed with the logistics, it’s important to remember that your prospects definitely have the same questions and may be intimidated to start the application process before they know all the details. Don’t let ambiguity be a barrier for your prospects.

Where you can make a difference

Plans are changing often — are your communications? Here are some ways to ensure students have the information they need to make key decisions. By implementing some of these tactics, you can maintain your relationships with your prospects. You may even have the opportunity to gain students from different geographic locations, demographics and backgrounds.

Your website: Although you don’t need to alter your entire website (and this is not recommended due to the amount of time it would take), you can create banner statements on each program page that ensure your prospects that you have a plan. End with a call to action to schedule a casual conversation or attend a webinar.
Your events: Host webinars or town hall-style virtual chats where your admissions staff can address questions. You don’t have to have all the answers — just showing transparency and a willingness to engage while you’re working through the details can go a long way. Podcasts can also be a good way to personally communicate with prospects where they are.
Your digital ads: Don’t be afraid to address the elephant in the room. Try creating a digital campaign that offers details about altered course delivery, how you’ll maintain the student experience and ways you’re striving to keep everyone safe and healthy.
Your mobile strategy: Find ways that you can optimize your marketing budget with cost-effective solutions that target your prospects directly on their mobile devices.
Your keywords: Now’s a great time to write blogs that add keyword-rich and searchable content to your website. Employ admissions staff, student ambassadors and alumni to write about the changes that are happening. This organic content, especially as it is related to COVID-19, will boost your searchability that can lead to increased traffic.

It’s important to remember that you are currently marketing and recruiting in an ever-changing environment. The challenges the higher education market is facing are unprecedented. But quickly pivoting (and continuing to do so) will pay off as you seek to instill confidence in your prospects.

Need help?

If you need help with website alterations, promoting virtual events, altering your advertising campaign or writing keyword-rich content that can increase your leads and enrollment, GPRS can offer solutions.