Insights from the Higher Ed Experts

BY Anthony Campisi | October 24th, 2022

Nurture Campaigns Fuel Enrollment Success at Auburn

Challenge

Like many graduate business programs, the Harbert College of Business at Auburn University faced challenges in maintaining enrollment. With three distinct graduate programs— Real Estate Development, Executive MBA, and Physician Executive MBA — it was crucial to keep prospective students engaged and informed.

Solution

To address these challenges, Auburn University turned to our curated library of Nurture Campaigns. These campaigns are designed to keep prospective students engaged throughout the application process by providing valuable information and support. Here’s how they make a difference:

Consistent Communication: Our Nurture Campaigns ensure that leads receive timely updates about program details, campus news, and success stories, keeping their interest alive.
Personalized Engagement: By tailoring messages to meet the specific needs of prospective students, we help Auburn foster meaningful connections that encourage application completion.
Enhanced Admissions Strategy: These campaigns allow the admissions team to reach and connect with more leads without requiring additional time and resources.

Results

By implementing Nurture Campaigns, Auburn has not only maintained contact with potential students but has also significantly improved the recruitment experience. This proactive approach positions prospective students to feel informed and supported, ultimately leading to higher enrollment rates.

Three Distinct Graduate Programs

Nurture Campaign Leading to Higher Enrollment Rates

Insights from the Higher Ed Experts

BY Anthony Campisi | October 18th, 2022

How well is your website equipped for helping your school meet enrollment goals?

Your website is your number one vehicle of communication with prospective students. It’s the first place they land when starting their research and it’s the last stop on their journey toward creating and submitting an application. Although there are many other touchpoints throughout the admissions process — personal conversations, campus tours, events, etc. — your website is the key to communicating your brand and helping you meet enrollment goals. As a result, it’s important to treat your site as a critical team member and make sure it has all of the resources it needs to accomplish the task at hand — landing your next seated class.

Within your website, the active enrollment pages that contribute to your prospects’ decision making-processes need to be top performers. Here we will examine the ways that you can evaluate and optimize them (at least on a monthly basis) so they can help you achieve your goals.

Engagement

The true test of how well a page is performing is related to user engagement. The longer a prospect stays on your page, the better because this means they are engaging with the content. In addition, you’ll want to track how many (and which) links they click on and their scroll rate if your analytics allow it. Some platforms even give you the ability to apply a heat map to a page so you can see which areas, sections, and menus are the most used.

Another test of engagement is bounce rate which is defined as the percentage of people that visit your page without taking an action or entering your site and then immediately leave. Often this is measured on the site’s main entry points like the home page or admissions page, however, you can also track your pages that are intended to spur action. If you see a high bounce rate, for example, on your application page, it could signal that people need more information from the previous page before making that decision.

Traffic

Traffic to your site can be deceiving. In addition to ensuring that your reporting dashboards are set up to capture accurate information, you always want to evaluate the data you receive in the context of your marketing campaigns, your spending, your recent optimizations, and market trends.

Daily, you’ll want to capture page views so that you can view your trend line over weeks and months and also capture any spikes that may be related to campaigns. Be sure that you’re examining your total page views, unique visitors, and new visitors. You’ll also want to review the data on how people came to your site – organically (through search-optimized content), or through paid media, email campaigns, digital marketing, referrals, or direct links.

Functionality

Just like you might tidy up your house before inviting your friends over for a dinner party, the same applies to your website. Although this may seem obvious, it’s not always a step that schools take before launching a large campaign or creating an email flow that links to your site. It’s a good practice to review your site’s functionality reports at least monthly to ensure there aren’t major 404 errors or problems with load time that could be easily fixed by cleaning up backlinks or reducing photo sizes.

If you need help determining how well your website is optimized to help you meet enrollment goals, or need assistance with SEO, GPRS can help. We have worked with over 60 colleges and universities and have insights into site functionality and how to leverage your site’s data and analytics to ensure peak performance. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | September 29th, 2022

Leveraging storytelling to enhance your school’s digital online presence

Lately, it may seem as if the term “storytelling” is everywhere. Influencers are using it to showcase their glamorous lives while selling products, and brands are using it to create a connection with potential customers. So how can your school make the most of this marketing tactic to boost your content’s value?

In a recent blog post, we discussed using your school’s blog to tell your story and increase traffic. Here, we’ll dive into why storytelling is relevant in higher education and different ways to use it (beyond your blog) to highlight your school’s key differentiators.

Defining storytelling

Storytelling in marketing quite simply means developing a deeper connection with your audience. A recent Forbes article outlines three reasons that marketers should prioritize storytelling:

Stories unite humans through authenticity and relatability.
Storytelling is a powerful tool that enables brands to teach and prospects to learn through shared experiences.
Stories can cut through the clutter and engage consumers in a fragmented world.

When you are considering utilizing this method, you can think of it as using stories to help prospects see themselves at your school while connecting their personal and professional journey to your program’s offerings.

Who can be a storyteller?

When creating your strategy, be sure to select the right representatives of your brand so they can accurately convey your key messages. Although anyone can be a storyteller, it’s important to lean on your marketing and admissions department to identify what stories need to be told and by whom. Your greatest impact can be found with authentic, original content that conveys realistic perspectives and often vulnerability.

Here are a few methods to incorporate storytelling into your marketing strategy:

Student stories – these can either be formal write-ups or pieces of content created directly by students discussing what it’s like to participate in classes and clubs and be part of your school’s community.
Faculty stories – these can chronicle a class project, discuss recent research or highlight a philanthropic venture.
Alumni stories – these can showcase success stories as told by alumni themselves.
Other content creators – try tapping your admissions or marketing team members to create stories as they are likely in tune with what prospects are looking for.

How to showcase your stories

Regardless of what story you’re telling, or who you’re using to communicate your key messages, there are multiple ways to showcase your final product. You can post them on your website, utilize them in social media or include them on your blog. You can also include snippets in email campaigns and marketing materials. Additionally, don’t forget about the value of video storytelling for its emotional connection and relatability.

If you need help determining how to create rich content and utilize stories to enhance your school’s online presence, GPRS can help. We have worked with over 60 graduate schools and have insights into program branding and how competitive schools are using digital advertising to position themselves in the market. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | September 15th, 2022

What do updated search algorithms mean for your school’s content?

What impact do Google search algorithm updates have on your school’s online presence? The answer is, “it depends” on how unique, credible and relevant your existing content is and how you plan to enhance it in the near future. Recently, Google announced that it would be launching a search algorithms update, enabling people to find high-quality content. The Google Helpful Content Update will include new ranking improvements that aim to reduce low-quality, duplicate or unoriginal content presented in search engine results pages (SERPs) and give users more credible and original information. It also aims to focus on “people-first” content and encourage content creators to put more time and effort into creating usable content for their customers.

In a recent blog, we discussed how content marketing can create a robust online experience for your school. Content formats include your website, SEO, email marketing, social posts, videos, podcasts, infographics, blogs, online panel discussions, and webinars, to name a few.

These elements all work together to showcase your school and reinforce your value proposition in order to engage prospects who are in the searching phase of their journey. Carefully created and curated content can collect leads and guide them through the funnel toward becoming seated students.

The rewards of creating content

Creating content is hard work – it takes marketing dollars and time for people to create. But if it’s done right, your content can then turn around and do work for you. It’s almost as if you’re creating a machine (content) and then automating it to go out into the world and find your next class. And many types of content marketing can actually be less expensive (in the long run) than paid digital advertising because it doesn’t need to be refreshed or monitored as often. Once it’s created, the momentum builds as it gains more and more viewers and enhances your site with rich SEO gains.

How search algorithms work

This brings us to how the Google search algorithms affect your school. Every time Google updates its algorithm (which can be quite often), it is in the interest of the user. Google wants its searchers to be rewarded with what they are seeking quickly and accurately. This most recent update aims to connect users with sites that have deep, relevant content. Content that is unique and not duplicated anywhere else. Therefore, if your school’s site is short, to the point, and favors bullet points, you’re going to lose out. If your site includes editorial content that goes deep into a topic, original storytelling pieces, and a rich media experience, you’re in luck.

How does this change how you create content? Here are a few tips:

Ensure your content is unique to your school and originally created
Gather credible facts that can be specifically associated with your school’s programs
Include compelling storytelling elements that are tied to search termsv
Include a variety of content types

So, how do you optimize search?

It’s impossible for a marketing or admissions professional to keep up with Google’s continuously shifting algorithms and digital marketing trends. It can help to partner with a specialized digital marketing firm that understands the intricacies of content marketing and tracks trends to ensure your strategy is up to date and performing at its maximum capacity.

If you need help determining how to create rich content for your school’s online presence, GPRS can help. We have worked with over 150 graduate programs and have insights into content and SEO best practices, and how competitive schools are using these tools to position themselves in the market. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | August 30th, 2022

Video content: What’s the right mix for your digital advertising strategy?

So, you’ve thought about using video content in your school’s digital advertising strategy, but you’re not sure how to get started. What’s the right length? How can you use videos on social media? In a past article, we covered embracing the video advertising trend. Here we go into more detail on how to do it for your school.

TYPES OF VIDEO

Short-form video

A short-form video is ideally less than 90 seconds. The content is designed to quickly convey top-level points or address a question. It will include a call to action that is clear and drives your prospect to learn more, ultimately landing them in your CRM for future communications. You can use these for simple tasks like showing a facility, explaining a program track or introducing clubs or activities. You can also use willing faculty members to give a class synopsis or explain the benefits of a capstone project. Although 90 seconds may not seem like enough time, there’s a lot you can do visually to convey your message so you don’t have to talk quickly or condense your script. Another option for short-form videos is to break up an existing long-form video into 30-90 second snippets so you can utilize them separately within your digital advertising campaign.

Long-form video

A long-form video is ideally less than 5 minutes. The content is designed to provide a deep dive into a topic that needs more explaining. For example, you may choose to cover your MBA specializations, differentiate your Executive MBA tracks or create a tutorial on your admissions process. These videos may also provide space for you to roundup alumni success stories or provide a window into the type of students that attend your program. Regardless of the topic you choose, be sure to create visual interest by varying your backgrounds and infusing other digital media like photos or drone footage. Five minutes is a long time for viewers to dedicate so you want to be sure you are holding the attention of your prospective students.

Recorded events

In addition to creating strategic video content that aligns to your marketing pillars, you can richen your YouTube channel by adding recorded webinars with admissions staff, sample classes with faculty or program staff discussing frequently asked questions. Although you may not promote these videos via social channels or as part of your digital advertising, creating a library of useful tools can increase your credibility and serve as a resource for prospects.

TOPIC IDEAS

If you’re thinking about getting started with video, or you need to expand your short- or long-form video offerings, here are some ideas to help you with the brainstorming process. Try either scripted or unscripted videos on the following topics.

General campus tours
Facilities tours done by students
FAQs based on top search terms for your school
Student/alumni success stories
Get to know the faculty/staff
About the program

QUICK TIPS TO LEVERAGE VIDEO:

Load all videos onto your YouTube channel with proper tagging so you can leverage SEO.
Categorize your channel by what your users are looking for, i.e. general school info like campus tours, program, faculty, student testimonials, success stories, etc.
Create a plan to disseminate your videos as part of your larger digital marketing strategy. For example, choose a topic to focus on each month and push out themed content across all social channels. Link to videos within your digital ads. Prominently place your videos on the website with corresponding topics so they are easily searchable and appear relevant.
Ensure your videos have a clear CTA that will drive prospects to take action.

If you need help determining how to use video content in your school’s digital advertising strategy, GPRS can help. We have worked with over 60 schools and have insights into program branding and how competitive schools are using digital advertising to position themselves in the market. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | August 10th, 2022

Highlighting career services in your marketing

The recent GMAC corporate recruiters survey states that 92 percent of corporate recruiters and 95 percent of staffing firms expect to hire MBA graduates this year. What’s more, 87 percent of corporate recruiters say they are either confident or highly confident in business schools to prepare students for success in their organization.

This is great news for students, and even better news for business schools. With the market holding a place for them, they can be assured that their investment will pay off. But even though availability is high, the success of your students is based on them selecting the right match for them. Allowing them the opportunities to explore their options while in school and ultimately select a firm that is the right fit for them requires coaching and guidance. If your school offers career services, now is the time to highlight the process so it can help prospects understand how you’ll help them compete and forge their unique career path.

Employment and internship report

Consider pulling together data for the past 2-3 years that showcases the industries, firms and titles of students hired from your school. You can include metrics such as internship offers, job offers post-graduation, salary, firms, locations and job types. This gives a well-rounded view of the results of your program as it relates to the end goal – a job that will recoup their investment and pay dividends for the future.

Employer testimonials

If you work with loyal employers or recruiting firms that have routinely hired your students, consider asking them to give a testimonial. Hearing from an employer what types of attributes your graduates display will inspire and encourage prospects who are considering your program.

Alumni profiles

Utilizing alumni with impressive career successes can be one of the biggest sellers of your program. In past blogs, we’ve discussed using alumni profiles to tell your story. To highlight your career services, ensure that your story shows the guidance they received from your career coaches along their journey. Also be sure to showcase how well networking can work.

Career coaches

Hearing from the career coaches themselves can be important for prospects considering your program. To give your coaches a forum to communicate their approaches, you can try a blog on interview tips, a brochure outlining the process and even a dedicated portion of your website to outline how prospects can construct a career plan.

Career paths

While some students seek out business school with a defined career goal in mind, many are looking to create a new path. Perhaps your prospects like their industry but want to shift their functional role. Others may want to shift careers completely, or get promoted into a new area of their company. Career pathing is perhaps one of the most intriguing elements of business school as students find new interests and explore their strengths. Be sure that you are communicating how you will help guide them on their journey to give them confidence to select your school.

If you need help determining how to highlight your program’s strengths, like career services, in your marketing – GPRS can help. We have worked with over 150 programs and have insights into program branding and how competitive schools are using digital advertising to position themselves in the market. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | July 28th, 2022

Why a competitive analysis matters

A competitive analysis takes time. Here’s why it’s time well spent for not only your marketing department, but also for your admissions and program teams.

In general, it’s a good practice to keep an eye on what your competitors are doing year-round. But a full competitive analysis every 2-3 years can help you dig deep to compare marketing tactics and program adjustments and enhancements so you don’t miss something major and accidentally lose prospects to competitors that are innovating and changing the game.

Competitors to examine:

You can often begin by breaking down your competitive landscape into three areas:

Aspirational competitors: Schools that don’t draw from the same prospect pool as you, but are seen as best in class and that your prospects will compare you to when gathering data.
Regional competitors: Schools that may not seem like direct competitors due to program type, quality, or cost, but can end up pulling students away from you due to proximity.
Real competitors: This is the set of competitors that your prospects are currently considering and may select over your program.

For marketing and admissions

For marketing and admissions, a competitive analysis can help examine:

Best practices: How are your competitors advertising? What does their website convey and how does their user experience compare to yours?
Event types: What do recruiting events look like now — are they in-person, virtual, short meet and greets, luncheons, etc.
New marketing platforms and tactics: Are your competitors trying new social platforms, employing advertising on higher ed sites, or partnering to sponsor local events?
Admissions requirements: Who’s requiring admissions tests, employment history, GPA, etc.

For program directors

Examining how programs are changing and shifting to meet the demands of the market is invaluable. Although it is not likely that your program will make an immediate shift based on something a competitor is doing, it’s important to keep tabs on them so you can answer your prospects’ questions and position your school uniquely in the market.

You’ll want to examine metrics such as:

What specializations are being added
Student experiences like international trips, clubs
Professional development
Career counseling
Faculty shifts

If you need help in defining your competitors, what areas to examine, and what metrics to track, GPRS can help. We have worked with over 60 schools and have insights into program enhancements, program branding, and how competitive schools are using digital advertising to position themselves in the market. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | July 19th, 2022

Doing more with less

As marketing and admissions professionals have adapted over the past few years, it has become evident that we are all being asked to do more with less. This means being held to the same (or even higher) admissions standards, being responsible for filling the funnel with more qualified leads and reporting on all budgetary spending with an eye toward ROI. All the while, many departments are often operating with less staff and lower or flat budgets.

So how can schools do more with less while attracting high-caliber students to fill classes? Below we offer a few opportunities to streamline and maximize your time and budget.

Paid media, ads, and social

There are many forms of digital advertising that can be efficient ways to place your school’s message in front of your target. As you are considering the digital marketing campaign that will perform best for your school, it’s important to choose the right platform. This starts with identifying your audience – often through personas and then exploring the type of media they are consuming.

It can seem overwhelming if you haven’t launched or planned a campaign in a while so choosing to work with a seasoned digital agency can help you put an optimized plan in place. When you have experts working with you to create a solid digital strategy, it takes the guesswork out of the process and allows you to make decisions about where and when to spend your money.

At GPRS, our team of professionals can recommend a marketing campaign that can be optimized before and during your campaign so you can be sure that your funds are being allocated properly. If something isn’t working, we can adjust. And we can do this by tracking all of your media through our proprietary system GP Insights™. This ROI tracker can determine who saw your ad, the copy, and mediums that are most effective, and who became seated students after interacting with your ads.

Unpaid content creation and enhancement

When you are thinking about ways to do more with less, you may want to do some things within your department or internally at your school. Below are a few options for creating new or enhancing existing content — with the only cost being your time.

Blogs: Blogs are great tools to boost your website’s organic SEO and increase traffic based on key terms your students are searching for. Try enlisting an admissions director at your school, an eager faculty member, or even a student. Be sure they are trained on how to write optimized content and set them loose to post a cadence of blogs throughout the year.
Podcasts: Using any of the experts listed above and some basic recording software, you can create and publish podcasts on searchable topics that your prospects will engage with.
Website audit and optimization: While it is ideal to clean up your website before launching a digital campaign that drives prospects there, this is actually something your team can be doing year-round. You may also identify some ways to write keyword-rich content and optimize the user experience to make it easier to navigate.
Social media: If your school doesn’t have a set of institutional social accounts, it may be worth the time to set them up. They are free to activate and simple to create. The goal then is to develop a posting cadence and strategy for how you will communicate about your school. Be sure to coordinate with internal stakeholders who are already posting so you’re not duplicating efforts.

Need help?

If you need more tips on how to optimize your marketing spend, GPRS can help. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | June 30th, 2022

New and unique ways to market your program

As you are beginning to plan for your next recruiting year, it’s likely that you’ll be evaluating data surrounding the tactics that worked — and those that didn’t. While it may be tempting to put your marketing plan on autopilot and use past strategies to bring in leads, it may be worth it to try new and unique ways to market your program — especially these days!

Below is a roundup of a few unique ways higher ed institutions can market their programs. You might even notice a few of your competitors using these to stand out in the market. Don’t hesitate to take the first step to innovate and test new ideas — you may even see a big payoff!

Adding podcasts to your digital asset mix — and how to leverage them

You don’t have the be intimidated by podcasts. In fact, creating them and leveraging them may be easier than you think. Giving your students multiple ways to connect with your brand can benefit your school. Podcasts can be crucial to your media mix because they are personal and emotional, easy and inexpensive to produce, evergreen, accessible and convenient, and unique and engaging. Once you’re ready to brave the waters and try something new with a podcast, here’s how to get started.

Embracing the digital video advertising trend for your school

Although video advertising can work for any company in any industry, it’s becoming imperative in the higher ed world because of the personal scale connection required for large buying decisions like a degree. Video ads are shorter and more succinct than the traditional 3-5 minute video you have on your website or YouTube channel about your program, the benefits of your school, or a testimonial from a professor or student. If your school is considering embracing the video ad trend, here are a few secrets to help you succeed.

Leveraging alumni stories to boost your digital strategy

Every graduate program claims to have rigorous academics, highly regarded faculty, and fantastic employment or advancement opportunities. How do you prove that your institution is worth the investment and that students can anticipate the success they’re seeking? This is where alumni stories come in. Your school’s brand identity is shaped by how you tell your story. Profiling alumni can be one of the most powerful forms of storytelling. Learn how you can use these stories and their content to boost your digital strategy.

Are the latest social platforms a fit for your school?

When you are using social media to complement your marketing and communications plan, a high viewership is almost always guaranteed. However, with any marketing tactic, the key is to make sure that your content is reaching the target demographic with the right message at the right time. You may have heard your peers in higher ed or your digital agency talking about advertising on Spotify, Pandora, Reddit, Pinterest or even TikTok. But how do you know which platforms are right for your school, and whether or not they will help you achieve your recruiting and enrollment goals? Read on for some tips about selecting the best social media for your goals.

Need help?

If you’re interested in learning more about how these and other tactics and strategies can fit into your school’s marketing and recruiting strategy, GPRS can help. Contact us today to start the conversation.

Insights from the Higher Ed Experts

BY Anthony Campisi | June 16th, 2022

Making the case for specializations to prospective students

Specializations can make your program more attractive to prospective students, especially if they are positioned and explained well. The key is to not only focus on the features of your specializations but also the benefits for the students. In other words — your marketing needs to spell out the “why” for them because adding a specialization takes extra time and focus. Beyond a generalized MBA that will certainly give them a leg up on the competition and a springboard to career advancement, what can a specialization add to their toolkit?

Here we have a few ideas on positioning specializations to prospects to convey the value.

Focus on their career path

The value of an MBA is clear – students will emerge stronger business leaders with a broader business perspective and able to tackle complex issues. Where a specialization becomes valuable depends on the student’s intended career path. If a student has a defined focus in a certain industry (like tech), a specific functional area (like marketing), or has the desire to pursue a unique path (like international business), a specialization can enhance their marketability. It’s important to frame your specializations to match up with your prospects’ career desires. For those that are extremely driven and focused, specialization can be a huge selling point as it will allow them to dive deeper into their intended area of interest and position themselves amongst their peers.

Focus on what employers want

A commitment to a certain skillset or industry may be seen as invaluable to employers and may make job candidates even more desirable. In today’s economy, anything candidates can do to upskill shows ambition and commitment to go the extra mile. When you are marketing specializations to prospects, make sure you focus on why future employers will find their specialized skillsets valuable:

In some industries and roles, specialists are seen as more desirable than generalists
Employees with specializations are often seen as loyal and dedicated to their craft
A specialization may increase your propensity for being an innovative leader, especially if the professors who teach the courses are leaders in their fields
Some jobs require extra certifications for candidacy

Focus on the value of added certifications

If your specialization offers an additional certification, be sure to tie in the value prospects will gain with the additional credential. For example, some specializations offer training for and/or the ability to earn an additional certification in a selected career path:

Finance: Chartered Financial Analyst (CFA)
Accounting: Certified Public Accountant (CPA); Certified Management Accountant (CMA)
Technology: Statistical Analysis System Certified (SAS)
Human Resources: Human Resources Certification Institute (HRCI)
Marketing or Operations: Project Management Professional (PMP)

Additionally, if your healthcare specialization is taught by a policy leader or a top-ranked physician, or it includes in-person immersions, highlight those. If your HR specialization includes a certification from an organization that would otherwise cost an additional fee, be sure to include that in your messaging. If your strategy specialization includes working with a real client company to solve a business challenge, find ways to tell that story.

Many of these certifications are nationally and internationally recognized so adding them to a resume proves candidates have received in-depth training from top instructors in a certain field. In fact, some employers require specific certifications for certain roles — and having them can even boost salary.

Need help?

If you need help crafting a campaign around MBA specializations, GPRS can help. With over 20 years of experience working in the higher education industry, we are skilled at customizing your message for your unique audience to increase enrollment. Contact us today to start the conversation.